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Customer Service in english

We provide households and industry with fresh water and distributes district heating to Kalundborg. We also handle and treat wastewater from the entire Kalundborg Municipality.

Kalundborg Utility strives to be innovative and sustainable in all aspects of our activities. We are a company with high ambitions and we strongly want to make a difference for the environment and the community we serve.
80 highly motivated employees work daily to guarantee the supply of district heating, fresh water, sewage and wastewater treatment in an efficient, reliable and sustainable way.

Reading your meter
You will receive a letter when it is time to read your meter(s). It is important that you submit your meter reading(s) if you wish to receive a precise bill – otherwise it will be based on an estimated consumption. The reading can be submitted online on our website (go to “Tast Selv” »), or by contacting our Customer Service.

Need help to understand your bill?
Our Customer Service is glad to help you – or you can bring your bill to the reception at Dokhavnsvej 15 4400 Kalundborg

When can you expect to receive a bill?
Not all water and district heating consumers receive their bills at the same time. It depends on which area of Kalundborg you reside in. For further information, please see your previous bills or contact our Customer Service

You only need to read your water meter if you live in a one-family house. If you live in an apartment, the caretaker will see to it. Your district heating meter is automatically read, and the reading is automatically submitted to Kalundborg Forsyning. The price for waste water disposal is included in the water price.

Payment
There are several ways to pay your bill. You can choose between:
•“Betalingsservice” – automatical process of recurrent payments
•“NemKonto” – NemKonto Easy Account are used for money transfers to and from public sector institutions
•Direct deposit, where you pay your bill at the post office, by net banking or at our reception at Dokhavnsvej 15.

The payment due date falls on the ?th in the following month (if this falls on a bank holiday, payment is due on the following bank day).

Moving out? Or have you just moved in?
It is important that we receive your meter reading(s) when you move in and out. Otherwise, we cannot set up your new account (if you are moving in) or close your account (if you are moving out). You can give notice of your change of address and submit your meter reading(s) here or by contacting our Customer Service.

24 hour emergency contact
If you discover any sudden disruptions in utility supply services outside normal office hours, e.g. loss of water supply etc., you can contact our 24 hour emergency

If you need information concerning terms of delivery, servicing of your district heating system etc., you are more than welcome to contact our reception during our opening hours

Kalundborg Forsyning A/S

Dokhavnsvej 15

4400 Kalundborg

Tlf: 59 57 17 00

kundecenter@kalfor.dk